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Once your return has been approved through our Returns Center, you’ll have 7 days to ship the item back to us. **What conditions do items need to be in?** Items must be returned in their original condition: unworn, with all tags attached, and placed back in their original packaging. **When will I receive my return?** Once your return has been received and approved by our Quality Assurance team, please allow up to **5 business days** for your refund to be processed. **What if my item is missing or damaged?** If your order arrives damaged, or is marked as delivered but has not been received, please contact **hello@apparis.com** within **72 hours of delivery**, including photos where applicable. **Do you accept returns from Canada?** Yes. Our return policy is the same for Canada as it is for all US orders. Returns can be submitted within 30 days of delivery and are free for all customers. **Can I exchange an item?** Yes. We are pleased to offer complimentary shipping on exchanges for another size or style. Please contact hello@apparis.com for assistance with your exchange. **Are sale items final sale?** Items purchased in The Online Sample Sale are Final Sale and cannot be returned or exchanged. Items purchased during our Black Friday Sale or discounted 25% or more (including with a discount code) are not eligible for a refund. They may be exchanged or returned for store credit only. If your return does not meet these requirements, it will not be eligible for a refund. Our team will notify you via email, and you may choose to have the item sent back to you. A standard shipping fee will apply. **To initiate your return please click on the following** [**link**](https://returns.apparis.com/) **. Once you have completed the return process you will be issued a return label and a packing slip. 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