FAQ – Apparis

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faq

WHAT IS YOUR RETURN POLICY?

For all information, please visit our [Returns & Exchanges](/content/pages/returns-exchanges "Returns & Exchanges"/index.html) page.

To initiate your return please click on the following link. Once you have completed the return process you will be issued a return label and a packing slip. Print it out, attach the shipping label to your package, place the packing slip inside, and drop it off at any UPS location.

WHAT IS YOUR SHIPPING POLICY AND PROCESSING TIMES?

Most of our orders are shipped within 3 business days of purchase, pending availability. Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date. If you pay for expedited shipping (UPS 2nd Day Air), you will receive your order within 2 days after the ship date. The processing window remains the same for expedited shipping.

Contiguous US

Standard UPS Ground orders over $200: Free
Standard UPS Ground orders under $200: $10
UPS 2nd Day Air: $89

Canada

Standard UPS Ground orders under $325 CAD: $25 CAD
Standard UPS Ground orders over $325 CAD: Free
We cover duties on the initial shipment.

Hawaii & Puerto Rico

Standard UPS Ground orders under $250 USD: $25 USD
Standard UPS Ground orders over $250 USD: $45 USD

CAN I RETURN A SALE ITEM?

Items in the sale category or discounted 25% off or more (including promotion codes) can be exchanged or returned for store credit (No credit card refunds). For more information, visit our [Returns & Exchanges](/content/pages/returns-exchanges "https://apparis.com/pages/returns-exchanges"/index.html) page.

WHAT ARE YOUR CUSTOMER SERVICE HOURS OF OPERATION?

Our regular customer service team operates Monday through Friday from 10am to 6pm EST. Please email hello@apparis.com to contact a team member for support.

HOW CAN I TRACK MY ORDER?

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates. Please contact us at hello@apparis.com if you need additional information.

DO YOU OFFER PRICE ADJUSTMENTS?

We do not offer price adjustments.

CAN I ADD MULTIPLE COUPON CODES TO MY ORDER?

Only one discount code is eligible per order.

WHAT IF I REFUSE MY ORDER AT DELIVERY?

If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.

WHAT IF I RECEIVE MY ORDER AND IT IS DAMAGED?

In the event of manufacturing defect, please email us at hello@apparis.com within 72 hours of receiving your purchase.

DO YOU COVER LOST OR STOLEN PACKAGES?

We are not responsible for packages that are lost or damaged in transit. Unfortunately, we cannot reroute a package once the order has been placed, so we strongly urge you to check your shipping information beforehand. We do not currently offer Saturday shipping. Please also note, Standard shipping does NOT include insurance.

HOW DO I CARE FOR MY COAT?

Please refer to the care instructions on the product pages for specific information on how to care for your APPARIS piece.

It’s normal for you piece to shed a little when it’s new. Gently brush away the extra faux fibers with a natural-fiber brush.

Do not clean your coat too often as too much dry cleaning could damage the coat. Spot clean with a little water if necessary. We recommend dry cleaning it before packing it in its garment bag at the end of the season, so it stays clean and fresh in your closet until next year.

HOW DO I STORE MY PIECE?

Simply pack it away at the end of the season in your breathable Apparis garment bag—it’s made to keep your coat clean and fresh until you need it again.

HOW DO I GET IN TOUCH WITH YOUR SALES TEAM?

To become a wholesale partner, please email wholesale@apparis.com for more details.

FREE SHIPPING OVER $200 & EASY RETURNS

START YOUR RETURN

GIVE 25%, GET 25%

[REFER A FRIEND](/content/pages/refer "refer"/index.html)

GET IN TOUCH

EMAIL US

HELLO@APPARIS.COM

Design: ilovecreatives Studio
Development: FAV Solution
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